Share Your Feedback
Share Your Feedback
While we encourage all vendors to resolve any issues by first contacting their CAPREIT representative, including procurement and operations, CAPREIT has established the “Vendor Feedback Program” (“VFP”)
The Vendor Feedback Program is a reporting and complaint process that vendors can use when their complaints have not been addressed by their contact person or it pertains to issues covered under CAPREIT’s Code of Business Ethics and Conduct.
All submissions are reviewed and triaged by CAPREIT’s Compliance and Ethics Department, are taken seriously and investigated appropriately. We request that you provide your contact information as a part of your submission such that our Compliance and Ethics Department can contact you for follow-up information.
Issue Reporting Process
- Discuss with Local Contact Person
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Have you contacted your procurement representative or a member of the local property management team?
- Discuss with Local Operations Manager
If your issue has not been resolved by procurement or local representatives, escalate your concern to the Operations Manager.
- Submit Report
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If your issue is of such significance that cannot be resolved through the steps above, please submit a report.
(Link above is to an external, 3rd party website)